NCTC – Senior Director of Strategic Information Technology

Overview

  • January 2015 to Present
  • Built a collaborative highly productive department of 9 team members based Agile DevOps methodologies using Key Performance Indicators
  • Budget forcasting, $1.5M annual capital budget, $1M annual operating budget
  • Author technology road map (both short and long term) and oversight of it’s execution
  • Strategically aligned all systems and architectures to business objectives
  • Educate and lead executive staff on technology. I represent the highest authority in the organization with respect to technology.
  • Expert-level understanding at all levels of the business and its operational processes (technical and non-technical)

About the NCTC

Starting with 12 cable operators in 1984, NCTC has grown to serve over 900 cable companies, ranging from less than 50 to over 1 million subscribers across the United States representing approximately 24 million subscribers (for context, Comcast has 23 million subscribers). NCTC manages approximately $3 billion dollars annually in programming and technology sales and provides member cable companies with capabilities on terms not possible on their own. In addition, NCTC has provided forums for its members to work together on new approaches to their businesses. In the last three years, the NCTC has consistently grown in the number of members, supplies relationships, the scope of service and attendance at major events.

NCTC Website

General

  • Significant contributor to the strategic road map of new capabilities enabled by technology
  • Responsible for managing key initiatives including planning, resourcing, and execution

Management

  • DevOps Team – My team and I manage a mixture of planned projects with the operational commitment to keep all applications running. We address bugs and hotfixes while making measured progress on fixed projects.
  • 9 Direct Reports
    • 2 – System Admin
    • 2 – Platform Architect (Billing System & VUIT Platform)
    • 1 – Solutions Architect
    • 4 – Developers
    • Various contractors and consultants
  • Project and Operational Processes (Agile – Kanban)
    • I’m the leader of the Project Review Board to determine prioritization of business priorities execution across all IT resources
    • Estimate and timeline tracking/accountability. Includes various KPI, such as the impact of UnPlanned work to priorities, all of which are reported to Executive Level on a recurring schedule
    • Lead Daily StandUps, all work (upcoming, in progress, blocked, and done) is public for all staff to see in real time.
  • Champion the Agile Methodology within the technology team and throughout the organization as the guide for executing projects as the Scrum Master.

Technical

  • Aligned all application under a single technology stack (MEAN)
  • Unified all application architecture to model a Service Oriented Architecture housed in AWS and all integration points to core business systems such as CMS, CRM, Billing System
  • Established a formal SDLC across IT department
  • Use of Github repositories for all code
  • Automated testing (Unit Testing and UI Testing)
  • Automated code promotion across environments (DEV, STAGE, PRODUCTION)
  • Oversight and Management of business-critical applications
    • VUIT! Platform (click to read more)
      • Federated API Billing System Integration Platform used to deliver TiVo Service to NCTC Members at a dramatically reduced cost
      • +30 Cable Operators, +25k subscribers, +70k deployed Set-Top-Boxes
    • Responsible for internal billing systems (Application Name OLOT) which manage $2.5 Billion dollars annually
      • Billing of Programming contracts between Members (Cable Companies) and Programmers (Networks such as Fox)
      • Billing of Hardware sales between Members (Cable Companies) and Vendors (Manufacturers such as Samsung)

Legal

  • Interpret and mapping of algorithms of legal contracts to its execution on IT Platforms for billing. Ensure that the spirit of the contract is represented in the formal execution across IT Platforms
  • Responsible for SOW life-cycle with customers.
    • I handle the role of Sale Engineer for VUIT
    • Oversight of team alignment on estimates and execution
    • I work directly with NCTC legal to establish contracts and SOW as needed
  • Actively involved in critical topics such as GDPR, CCPA, FCC Mandates (Click to read more), PII, and Visa PCI Compliance

Financial

  • Cost oversight of department (operational and capital expenditures)
  • Oversight of Department annual and 5-Year budgets