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Overview

  • Aggregate solution to allow cable companies to provide “Over the Top” services with integrated traditional cable services.
  • Unified solution that links multiple companies to a single platform which communicates to TiVo.
  • Economy of scale execution allows a more cost effective solution for cable companies to offer “Over the Top” services, key to long term customer retention.
  • Operation Lead, Support Lead, developed multiple customer facing portals (B2C, B2B), managed a variety of internal and external technical resources.
  • Responsible for all mobile applications and mobile store submissions (iOS & Android)
  • Part of NCTC team which presented value proposition to executive level staff to potential customers.
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What Value Does this Project Provide?

In the event that a programming contract isn’t renewed, for example due to ever rising rates (resulting in the cable company losing some content), this solution allows a “VU-IT.tv Customer” to still consume the content via means other than a traditional linear cable channel which TiVo natively offers outside the contractual bounds of the cable company. This allows the cable company to retain a customer by still being able to offer a platform that can deliver that previously lost content using “Over the Top” apps.

My Role

  • VU-IT.tv Customer Support Portal
    • Dynamic customer support site that loads content specific to each cable company based on the customer’s zip code / postal code.
    • Designed, Architected, and created all Documentation
  • Tools.VU-IT.tv Operational Support Portal
    • Operational support portal which allows staff of the respective cable company to manage all aspects of the solution. This includes device provisioning, device support, billing support, and device trouble shooting.
    • Designed, Architected, and created all Documentation
    • Designed all UI elements, page layouts, and user workflows. Specific JSON caching strategies to address TiVo Web Service limitations to create an optimal user experience.
    • Trained cable company trainers (Support, Warehouse, Cable-Techs)
  • Operational responsible for the VU-IT.tv Platform
    • Customer facing portal, which allows cable companies to post dynamic content specific to their solution under a single domain. Customers are routed to the proper content by entering in their zip code.
    • Designed, Architected, and created all Documentation
  • 24/7 Operational Support platform wide to all members
  • Regular Executive Level Status and Reporting
  • TiVo API Implementation and Execution
  • Support for TiVo Device Life Cycle
  • Support for Warehouse Process Integration
  • Role of Scrum Master – Agile / Scrum Software Development Processes


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Details

  • A direct deal with TiVo requires $350,000 per operator to offer this service. Our solution allows operators to offer the service at approximately one tenth the cost.
  • An “Over the Top” solution like TiVo allows cable companies to retain customers in the event that a programming contract is not renewed and channels are lost to their customers. This was a strategic play by the NCTC to provide a best in class “Over the Top” offering at the lowest possible cost to our members.
  • All cable company billing system integration was written by Digital Beam, managed by Sean Braun.
  • All services are published on Amazon Web Services.